Reviews
Dane was very professional and informative. He is an outstanding service provider with great communication.
Our furnace went out on a Saturday and we were out of town. Chris answered our call at 3pm on Saturday and walked us through all our options. He came out to the house Sunday to check everything out. He offered to bring heaters to plug in for the next 24 hours. He was very kind and knowledgeable. His team was out at 8am on Monday. They were professional and efficient. I would highly recommend this company.
In the course of a routine furnace inspection in Feb. 2023, the technician from Residential, Dane, informed me that the heat exchanger on my 13 year old Carrier furnace was damaged beyond repair, was producing dangerous levels of carbon monoxide and needed, by law, to be shut down. He provided a bid to replace the furnace. I said I needed to get a second opinion before investing $5,000+ in a new furnace. A second company confirmed the diagnosis and provided a repair bid only slightly less than the replacement cost bid from Residential. After consulting with several neighbors about their heating system replacements, I determined that the bid from Residential was competitive. Their install team came the next day and installed the new furnace. In the course of the installation, the electrician on the install team was able to identify a problem with the humidifer (attached to the old furnace and then re-used, attached to the newly installed furnace) that I had suspected for some time but was unable to get diagnosed correctly. After the new furnace was installed, the fan was running continuously and the humidifier leaked extensively the night after the install. I informed Residential and Dane returned quickly to investigate. He quickly found minor several adjustments that needed to be made and made them. It's never fun to have make quick decisions about major expenses like a new furnace, but I felt that Dane and Residential dealt fairly and provided excellent service at a competitive price.
I diagnosed my furnace as having a crack in one of the runners. Reached out to these folks. Renee was patient and great in explaining to me the process (mostly me griping about the diagnosis fee they charge, but it is understandable as they have to file the warranty paperwork/deal w disposal/etc).
I forget who the tech was but he was professional and quick. My heat exchanger was just about to fall out of warranty so I'm glad we got it sorted out. It's been two years and the furnace is working great.
Thanks again!
Residential has been my go-to for many years. Always clear and consistent communication combined with stellar installation standards. I wouldn't trust my HVAC with any other firm.
Huge thank you to Chris for coming out to diagnose and fix an issue with my furnace not kicking in. It turned out to be an issue with the thermostat needing to be replaced. He was kind to recommend a model and had it installed in no time. I was impressed with the overall service experience and so relieved to have my furnace working again! Feeling very grateful for the referral through a neighbor. I would absolutely call on these guys again for help in the future.
Residential serviced my repair that they inherited from another provider, and ultimately they replaced it. The cost was very fair, and more importantly, they were easy to work with, responsive, fit it into my schedule, and even the city inspectors commented that the work was well done, plus they commented that Residential always does good work. Very pleased.
They were great to work with and offered very fair pricing. Highly recommend
Initially helpful via phone as I was trying to diagnose the problem. When that method didn't bear fruit a service tech was scheduled to determine the cause of the alarm code. Within minutes the furnace was declared fouled and shut down. The next day a new furnace was installed. Very efficient and professional team. Also assisted getting the new WiFi thermostat on line.
