Reviews
Almost 4 months later, our Lennox AC system is working well, passing all inspections, and saving us from the heat! Damien- our installer- did a stellar job! I was impressed with his knowledge, attention to detail, and overall expertise. The result of the install looks professional and clean. He is a keeper for your company and definitely worth a raise!
Our Sales rep was knowledeable and opened my mind to the different brands. However, we did incur an issue with the first install. Being quoted and contracted for a full Lennox system, I was shocked to find that we got something else instead. Initially thinking the ADP Coil was a part of Lennox, I had come to learn that it was a completely different brand. Apparently, the original Lennox Coil was one size too small. Due to the right size Lennox Coil being out of stock, the ADP Coil was put in instead. The downfall was that this was done without my knowledge or consent. When I confronted the Sales Rep, it was disappointing that he claimed he was "unaware" and took no accountability. A word of advice for others, before they seal off the indoor coil, check to make sure the right one was installed!
Giving credit to Renee', she had heard my concerns and did make it right. By thinking outside the box, she was able to come up with a solution with a Cased Lennox Coil that was in stock. Damien was back for round 2, removing the ADP and installing the Lennox coil successfully. Renee' is a lifesaver for the company. Her discussions with me were genuine, and she made me feel as customer that they would do anything to make it right! Thank you Renee'! You also deserve a raise!
The point of my review is to be transparent- for both the owners of Residential Heating and Air and future customers. I get the sense that the owner would have never approved how the first install was handled. Ultimately, it was corrected. Backed by a 10 year warranty, I believe they are a 5 star company!
We hired Residential to install our new system a couple years ago, which went great. Since then a few minor service calls and an annual checkup, as well as prompt service to deliver replacement filters. The team is always polite and meets its promises on showing up.
Prompt service , knowledgeable, and went above and beyond! Will be continuing our relationship with this company!!!
My experience was nothing less than fantastic. Dave was professional - answered all my questions - was on time and his team installed a new ductless system and it works perfect and we would highly recommend Dave and Residential Heating and air!
The service repair man was Awesome!
I will keep doing business you,
and I will tell other's about you.
Thank you so very much.
Sincerely
Mark Johnson
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I had a great experience using Residential Heating and Air to install 2 mini split heatpumps at some apartment units I own. Chris came out to go over some options, gave me a quote on the spot and scheduled the install within a week. The install was on time and went smoothly. The installers worked out different options for locating the equipment that was both functional and aesthetically pleasing. I would use them again in a heartbeat.
Checked the inside units and rinsed off the outside unit. Kevin was very professional and nice. Rated a 4 instead of a 5 as our hoses were used and not put back the way they were found not that they were really organized, but I grew up if you use people's things you return them the way you found them or better.
Chris and his team proved to be a great choice to install a new furnace/AC system in my home. They were a great group to deal with - upfront, honest, quality work, priced fairly, and responsive with follow up. I wouldn't hesitate to choose them again. Quality outfit.
A/C went out during a 90 degree heatwave, Called Chris at Residential Heating and Air as well as two others. Got an Estimate on a Friday, lower then the the other two , they installed on Tuesday, very happy with price, quality and professionalism of the installers. Had the same experience 5 years ago with my furnace. Highly recommend !!!
